Have You Suffered Financial Loss Due to Substandard Advice or Excessive Charges?

You Might Be Entitled to Significant Compensation

Every year, British investors see millions subtracted from their ISAs, pensions, and other investments in the form of financial advisor fees. Many of these fees are reclaimable. Often, advisors fail to deliver on their promised services, leading clients to pay hefty fees for essentially no service.

Following changes in regulations in 2012, nearly all investments and pensions now include advisor fees, deducted annually for the provision of ongoing service. Failure by advisors to uphold these service commitments could entitle you to compensation.

You may have unknowingly paid Ongoing Advice Fees but not received the advice and could be eligible for compensation. Check if you are eligible to make a claim today.

Why choose us?

Over £440 million won

Since 2006 Investor Compensation has won millions in Compensation for more than 600,000 customers!

Risk-free, Hassle-free

If you cannot claim or your claim is unsuccessful, you won’t pay a penny*. Investor Compensation does the work for you.

Proven track record

We have 18 years of experience handling nearly 1m claims of financial mis-selling for consumers like you.

Which? Investigation Highlights

Despite being a leading UK provider, St James’s Place (SJP), with nearly 600,000 clients, was found by Which? investigations to possibly violate certain crucial rules and standards. In 2017, Which? conducted undercover investigations with 12 advisors, pretending to seek advice on investing around £100,000. They discovered potential non-compliance issues.

Which? reported that SJP might have misled some clients regarding the scope of their services, which is more limited compared to independent financial advisors. Concerns were also raised about advisors recommending higher-fee products despite the availability of more suitable, cost-effective options. This lack of transparency in ongoing costs violates Financial Conduct Authority (FCA) rules.

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Misleading Fees According to FCA Guidelines

FCA insists on transparency and honesty regarding service costs, including ongoing charges. Clients should receive both verbal and written cost breakdowns. These guidelines apply to all financial advice companies, not just St James’s Place.

If you have had pensions and investment advice from Brewin Dolphin, Quilter, or Openwork you may also be eligible to make a claim.

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Ongoing Costs and Variances

Wealth management firms charge annual fees for advice and investment services. However, discrepancies in fee estimates among advisors can confuse clients, leading to unexpected costs. Clear and consistent communication of fees is essential to maintain trust and client satisfaction.

Concerns Raised by the Financial Ombudsman Service

In 2019, the Financial Ombudsman Service expressed grave concerns following a case where a client was misled into transferring significant funds to SJP, accompanied by allegations of document tampering.

Poor Advice and Legal Actions

In 2023, several complaints against SJP were upheld, highlighting ongoing issues. The same year witnessed legal action from fourteen ex-footballers against SJP, claiming they received detrimental tax avoidance advice. This underscores the potential for receiving unsound financial guidance.

Indicators of Potential Misguidance

Consider filing a complaint against St James’s Place, Brewin Dolphin, Quilter or Openwork

If you’ve encountered:

Inadequate or improper advice.

Unexplained risks of financial products.

Lack of necessary information leading to unsuitable financial decisions.

Aggressive sales tactics pressuring you into unwanted investments.

Fees paid for non-delivered services.

Uninformed additional charges and fees.

This information aims to guide you in recognising and addressing possible financial misadvice or unwarranted charges.

Since 2006 we’ve had over 600,000 satisfied customers claiming back almost £1/2 billion

The service provided is outstanding. I would not have been able to navigate around all the possible pitfalls. Therefore I entrusted my claims to Investor Compensation, and am very pleased with the out come thus far.

Mr Griffin

I’m very pleased with the professional services and positive result using Investor Compensation. Staff are friendly and very efficient and my claim was dealt with very quickly. Despite having to pay a fee at the end it was worth it as I was happy with the outcome. I would highly recommend their services.

Miss O’Malley

They have won me two successful claims the second going to the financial ombudsman, they persisted I signed it and push for the second claim so glad I did they won me a staggering 19,500 they did everything all I had to do was sign, thank you very much to all the team

Mrs Kettell

Answered all my questions patiently. Explained things in a way that put my mind at ease.

Mrs Barry

From Hullbridge, Essex

The service was excellent, and we particularly liked the way in which we were constantly kept up to date with everything that was happening.

Mr & Mrs Usher

From Londonderry

Won on a claim I thought they had little chance of locating let alone winning. Most impressed with the fact most communications are online or via email instead of constant telephone calls.

Mr Walker

Investor Compensation (UK) Ltd is a Claims Management Company. You do not need to use our services to make your complaint, you can do this yourself for free by contacting your provider directly. If your complaint is unsuccessful you can refer it to the Financial Ombudsman Service or, if the firm is no longer trading, the Financial Services Compensation Scheme.

*No Win, No Fee* A success fee between 18% and 30% (including VAT) will be charged if your claim is successful. If you cancel your claim after the 14-day cooling-off period, you may still be charged a fee. If you terminate the Agreement outside of the 14 day Cancellation period, You will be liable to pay Us our reasonable costs incurred in relation to Our Services at the rate of £175 per hour (including VAT).


What are your fees?

Investor Compensation work on a No Win, No Fee* Basis, so if your claim is unsuccessful you don’t pay a penny.

A success fee between 18% and 30% (including VAT) will be charged if your claim is successful. If you cancel your claim after the 14-day cooling off period, you may be charged a fee.

Can I claim myself?

Yes, you can make a claim for mis-sold pensions and investments yourself. You must first make a claim to the provider,  if your claim is not successful you can then escalate it to the Financial Ombudsman Service (FOS). Alternatively, you can work with us as a claims management company and use our No Win, No Fee* service and we can deal with it on your behalf and take the stress out of the process.

What is the process?

The process is simple. Submit your details using our form, our experts will then process your claim. We will keep you informed throughout the process.

What if I don’t have all of my paperwork?

If you have any related documents, they can help to speed things up, but they aren’t always needed. We can often get what we need from your bank or investment provider. If you do have any documents , please send them back to us at info@investorcompensation.co.uk.

Still have a question?

Call us on 0800 083 0167